Frequently Asked Questions
Delivery & Shipping
How long is delivery time?
Orders are typically processed within 1–3 business days. Delivery usually takes 4–9 business days after processing. Total delivery time is 5–12 business days from order placement. Free shipping is available on orders over $100.
What does shipping cost?
We offer free shipping on all orders to the United States, Canada and Australia.
Do you ship internationally?
Yes. We currently ship to addresses in the United States, Canada and Australia. Delivery timing can vary by destination, and any applicable duties or import charges are shown at checkout where applicable or are the customer's responsibility.
Returns & Refunds
Can I return an item?
Yes, you have 30 days from delivery to request a return. Items must be unworn, unwashed, and in their original condition with tags attached.
How do I initiate a return?
Email concierge@jessica-tornese.com with your order number and reason for return, and we'll send you return instructions.
When will I receive my refund?
Refunds are processed within 7 business days of us receiving your return.
Orders & Products
Do you offer a discount for buying more than one item?
Yes — buy 2 or more items and automatically save 10% at checkout, no code needed.
How do I choose the right size?
Each product page includes a size guide with measurements. If you're between sizes, we generally recommend sizing up.
Contact
How do I contact customer service?
Email us at concierge@jessica-tornese.com or visit our contact page. We respond within 1-2 business days.